"The shift to the cloud over the past ten years has made innovation smoother and cheaper, but restaurants face serious reliability and architectural challenges. This was no doubt expensive and incredibly difficult to maintain," said Adam Fish, Ditto co-founder and CEO. "Before Ditto, legacy retail systems tried to fight the brittle nature of cloud-only architectures by introducing on-site servers which only introduced more problems like managing additional custom hardware and unbelievable amounts of glue code. The more control and information we can put in the hands of Operators and their teams, the better they can care for customers." "Ditto moves key operational data between restaurant Team Members quickly, seamlessly and with no round trips to central services. "We want to bring the same commitment to operational excellence and customer care that you see at our restaurants, and extend that to the things guests can't see, like technology," said Chris Taylor, Senior Director, Customer Technology Solutions at Chick-fil-A. As a result, Operators and their teams will be able to deliver the Chick-fil-A experience customers expect, regardless of sales channel, internet strength, or connectivity. The enhanced focus on user experience, rather than on networking and data management, elevates the overall experience. By relying on Ditto's easy-to-use platform, the Chick-fil-A engineering team shortened their POS development timeline by months. The next generation POS system will operate independent of an internet connection, providing more resilience to outages, enhanced speed and flexible control to deliver a reliable end-user experience. Ditto's Intelligent Edge Platform enables mobile, web, IoT and server apps to instantly communicate with or without the internet, creating a more reliable digital experience for Chick-fil-A guests and local restaurant Operators.Ĭhick-fil-A chose Ditto's platform to enable devices across its commerce ecosystem to be cloud-optional. to modernize the Point-of-Sale (POS) system in Chick-fil-A ® restaurants across the U.S.ĭitto created a distributed data platform that enables apps to synchronize data in real-time even without internet connectivity. ![]() Ditto's real-time database operates at the edge and empowers Chick-fil-A to complete its personalized, in-house POS rebuild two years quicker than plannedĪTLANTA, GA and SAN FRANCISCO, CA / ACCESSWIRE / Aug/ Software company Ditto has partnered with Chick-fil-A, Inc.
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